If you recently installed a game but don't see it in My Games, don't worry just yet. It can take some time for your install to appear.
If it's still missing after a few hours, pause and answer the following.
1. Have you installed the game and played for at least 2 minutes?
Open the game and play for a few minutes. This can help trigger activity and start tracking your progress in KashKick.
2. Did you allow tracking?
Tracking allows KashKick and the game to connect your activity to your offer.
Make sure you've allowed tracking when prompted in KashKick and the game app. Learn more about what we track and how tracking works on Android and iOS.
3. Have you played this game before?
Most game offers require you to be a new player. If you've previously installed or played the game, you won't qualify for rewards.
Check the Additional Details section of the offer card for the offer's eligibility requirements before installing.
4. Are your device and tracking settings set up correctly?
A few device settings can interfere with tracking. Use the Tracking Health tool on your mobile device to confirm operating system-specific settings known to cause tracking issues. Then, make sure you:
Use the same device you used to start the offer.
Have a stable internet connection.
Keep the KashKick app updated.
Turn off VPNs or proxies.
Disable ad blockers or browser extensions that may interfere with tracking.
Keep Do Not Track turned off on Android devices.
On iOS, turn off iCloud Private Relay.
After changing any of these settings, restart your device, reopen the game, and play for a few minutes.
Still don't see your game?
If you've completed the steps above, allow up to 12 hours for the game to appear in your My Games tab.
While you wait, try another game to see if it tracks. If the new game appears in My Games but the original game doesn't, the issue may be specific to that game.
If you're still having issues after 12 hours, contact Support.
What to keep in mind as you troubleshoot
Tracking involves several systems working together, so sometimes activity can be delayed or missed even when you've followed all the right steps. If something doesn't track as expected, don't worry—you may not have done anything wrong.
We work with our partners to investigate issues, recover missing activity when possible, and continually improve tracking reliability.