Need more help? Whether you'd like to chat with our virtual assistant or submit a support ticket, we're here to help.
Use your account email address
To help us locate your account and assist you faster, always use the email address associated with your KashKick account (if you have one).
If you're signed in to KashKick, your account email address will be automatically filled in when submitting a support ticket.
If you're not signed in, be sure to provide the email address linked to your KashKick account.
For the fastest assistance, submit a support ticket through the Help Center or the KashKick app, as these methods automatically include information that helps our team investigate your issue.
Contact Support through the Help Center
Click the Support bubble in the bottom-right corner of the Help Center.
Choose how you'd like to get help:
To submit a request to our team, select a ticket type below Create a ticket.
To get answers from our virtual assistant, select Ask a question.
Contact Support from the KashKick app
Sign in to your KashKick account.
Open the account menu.
Select Help & Support.
Choose how you'd like to get help:
To submit a request to our team, select a ticket type below Create a ticket.
To get answers from our virtual assistant, select Ask a question.
Contact Support by email
You can also contact Support by email at [email protected].
When contacting Support by email, be sure to send your message from the email address associated with your KashKick account or include that email address in your message.
Tips for getting help fast
Including the following information can help us resolve your issue more quickly:
A detailed description of the issue
Screenshots or screen recordings, if applicable
The date the issue occurred
The name of the offer, game, or survey related to your request
After submitting your ticket, you'll receive email updates from our Support team.