After you start a game or deal, it may take some time for your activity to appear in KashKick.
For Games, the offer appears as Pending on the My Games tab while we confirm your install. Once confirmed, it moves to In Progress. Games typically track within a few minutes to a few hours.
If your activity is missing, check the following to help identify the issue.
1. Offer Requirements
Make sure you meet the offer's requirements:
You must be a new player with no previous install or sign-up.
Review the Additional Info section for offer-specific requirements.
Make sure you installed or signed up through KashKick.
2. Device & Connection
Make sure you:
Use the same device you used to start the offer.
Don’t switch devices or operating systems.
Have a stable internet connection.
Keep the KashKick app updated.
Restart your device.
3. Tracking Settings
Some device or browser settings can interfere with tracking. Make sure you:
Allow tracking when prompted.
Keep Do Not Track turned off.
Turn off VPNs or proxies.
Disable ad blockers or extensions that may interfere with tracking.
On iOS, turn off iCloud Private Relay.
Learn more about tracking on iOS and Android.
4. Progress in KashKick
After completing the steps above, return to KashKick to check your progress.
Games: Check My Games. A newly installed game may appear as Pending while we confirm your install. Once confirmed, it moves to In Progress.
Deals: Check In Progress for your deal and completed activities.
Still not showing?
If you've completed the steps above and your activity still isn't showing after 6 hours, contact Support. We're here to help.
A Note About Tracking
Tracking involves several systems working together, so activity may be delayed or missed even when you're following all the right steps. You may not have done anything wrong.
We work with our partners to investigate tracking issues, recover missing activity when possible, and continually improve tracking reliability.