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Enable KashKick in iOS Tracking

If you're having trouble getting KashKick to appear in the Tracking list in your iOS device settings, first check to see if you have iCloud Private Relay or VPN enabled. See Tracking on iOS for help adjusting those settings.

If you don't have those features enabled, follow the troubleshooting steps below.

1. Check Your Device Settings

Make sure you've allowed apps to request to track. This setting is in your device settings, and if it isn't enabled, you won't see a tracking request in KashKick or any other app.

  1. Open device Settings; it's the gear icon.

  2. Scroll to Privacy & Security, then tap it.
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    Video of iOS Settings

  3. Tap Tracking.
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    Video of selecting Tracking in Privacy & Security

  4. Enable Allow Apps to Request to Track.
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    Video of enabling Allow Apps to Request to Track

Now, check to see if KashKick is enabled in the Tracking list. If KashKick isn't enabled, tap the toggle to enable it. It should look like this:
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Allow Apps to Request to Track enabled and KashKick enabled


​If KashKick isn't in the list, continue to step 2.
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2. Return to KashKick

Go back to KashKick. Do you see a tracking message like this?
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Excellent! Tap Allow. Tracking should be working now. If you'd like to double-check, return to Settings > Privacy & Security > Tracking and confirm that KashKick is enabled.

If you don't see that message in KashKick, or if KashKick wasn't enabled in your Tracking list when you checked it, continue to step 3.

3. Stop the KashKick App & Try Again

Steps for stopping an app vary by device type.
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iPhone X or later

  1. Swipe up from the bottom of the screen and pause in the middle.

  2. Swipe right or left to find KashKick.

  3. Swipe up.

iPhone SE, iPhone 8 or earlier, and iPod touch

  1. Double-tap the Home button.

  2. Swipe right or left to find KashKick.

  3. Swipe up.
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Now, try to find KashKick in Tracking to enable it:

  1. Return to Settings > Privacy & Security > Tracking.

  2. Look for KashKick.

  3. Tap the toggle to enable KashKick tracking.

Still not working? Continue to step 4.

4. Uninstall & Reinstall the KashKick app

If you're still having trouble, uninstall and reinstall KashKick to fix any app issues. Once you've reinstalled KashKick and logged in, return to Tracking (again) in your device settings.

Remember, that's Settings > Privacy & Security > Tracking. You should see KashKick there; tap the toggle to enable tracking.

If you're still having trouble, please contact Support for hands-on help.

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