If you're having trouble logging in, you may need to reset your password or check that you're using the correct email address.
If you see a message that your account is on hold or restricted, it may be due to a security or account-related issue. We may temporarily restrict an account when we detect activity that requires review. This helps us protect your account and the KashKick community.
Depending on the reason for the restriction, you may need to verify your identity to regain access.
Account security holds
We use industry-standard security and fraud-detection tools to help protect KashKick. If we detect activity that requires further review, your account may be placed on hold for up to 30 days while we investigate.
If your account is on hold, you'll be asked to answer questions about your recent account activity when you try to log in. Our Support team will review your responses and investigate your account.
If your account is verified as secure, we'll reactivate it after you've completed any required identity verification. If we confirm activity that violates our policies or Terms of Service, your account may be closed, and you may lose access to your rewards.
Temporary survey restrictions
After your account is reactivated, you may temporarily be unable to access surveys for up to 30 days. This restriction helps us maintain compliance with our Terms of Service.
Device and platform restrictions
For the best tracking experience, use a single device and platform (iOS or Android) to access KashKick and complete offers.
Switching between multiple devices or platforms may affect offer tracking and can result in account restrictions or closure.
Inactive accounts
If you don't participate in qualifying account activity for 6 months (185 consecutive days), your account will be considered inactive under our Terms of Service.
You can still log in and regain access to your account. However, your previous rewards and activity will no longer be available.
If you're having trouble logging in, try resetting your password using the Forgot Password option on the login page. If that doesn't work, contact Support for help.
Once you're back in your account, you can start earning again.