If you're having trouble logging in, it's likely due to an issue with your password or username. However, if you're trying to log in and receive a notice that your account is on hold, you're likely wondering why it's on hold and how to fix it.
At KashKick, we work hard to keep your account safe. We monitor account activity and temporarily suspend accounts if we spot anything unusual. Whenever you're ready, we'll be happy to help you log back in.
Accounts may also be deactivated due to detection by a non-US carrier or user-initiated actions. This helps keep the KashKick community safe and secure.
Heads up—you may need to verify your identity to recover your account.
Suspicious activity hold
Our Support team monitors accounts for suspicious activity. If our industry-standard fraud-detection software and tools detect fraudulent activity or earnings on your account, we will place your account on hold for up to 30 days to investigate.
Fraudulent activity includes, but is not limited to:
Logins from outside the US
Non-US-based mobile service provider
Kash Out requests to non-US-based accounts.
If you try to log in when your account is on hold, you will be asked to answer questions about your recent account activity. Support will promptly review and investigate your responses. If everything seems secure, we will reactivate your account after we've verified your identity. If not, your account will be closed, and you will forfeit your earnings.
If your account is reactivated, a survey block may be in effect for 30 days, temporarily restricting access to surveys. This helps ensure compliance with our Terms of Service.
Platform restrictions
We recommend accessing your account and installing or signing up for offers on a single device. Additionally, we require that you use either an iOS or Android device, but not both. If you do, we may flag your account for multi-platform usage, which may result in account suspension or termination, leading to the loss of progress and rewards.
Inactive or old accounts
If you haven’t visited KashKick or reached a goal in an offer for 90 days or more, your account will be considered inactive per our Terms of Service. But, not to worry—you can still log in and regain access.
If you’re having trouble logging in, try resetting your password using the Forgot Password option on the login page.
Your account will be fully functional, so you can get back to playing, earning, and saving. However, per our Terms, some previous activity may no longer be available, and your earnings may be forfeited.